5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the support that property managers want, but also often do not due to a lack of continuing excellent control processes.
Safety guard companies are unlike any seller a home supervisor usually hires. If you hire a painter, you can see whether they are doing their jobs by taking a look at the walls. However, when you hire a security guard business, how often can you determine whether the protector organization is performing their job including running background checks and drug screenings, providing good training to your own guards, and efficiently tracking and supervising your defenses. In the majority of cases they probably are, but it is important to employ a system of verification and quality control to make sure that issues associated with the deficiency of doing these jobs do not begin to happen.
In this guide we will discuss five (5) easy steps to improving your security guard service and achieving everything you picture as your perfect warehouse security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they could begin working as security guards. If your state is one of these states, make sure your security guard organization is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security provider and ask yourself does it look adequate.
Additionally, is the security guard company performing history and drug screenings on all of your defenses until they send them to your property? If they are, they should be providing you with verifications. If not, why?
Another excellent method to screen whether the protector is a fantastic fit for your property is to conduct a brief”interview” to get a feel for the guard and also to explain your expectations. This first dialogue can tell you a lot on what to expect from that guard and it gives you a chance to ask a different guard if you think it is essential.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces every guard to the business itself, in several cases the guard’s orientation to his delegated land is not as complete. We call the orientation to the delegated land”Website Specific Training”. Learn What your website specific training looks like:
• Does it happen at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security company double bank? (Double banking is the procedure for experiencing a seasoned guard working at precisely the exact same time as the new guard.)
• How thoroughly are your post orders clarified?
Determine the response to each of these questions and make certain they match what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and your website specific training to get an understanding of what goes into preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Protect supervision is one of the main factors of good security guard support. When security companies deliver poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their responsibilities. When the guards are not being supervised, they begin to feel their work is not important and they begin to see themselves as not as a part of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely supervise its guards? Outside of the Standard security company field manager spot checks, the 2 methods of remote supervision that prove most successful are: Officer Tour Tracking Systems
In case your guards must produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are in your property. These tracking systems allow the security guard business to track the log and time the activity of these guards while they are making rounds to several areas in your property. Most Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be given with an updated version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the security guard provider provides a method of earning certain each guard is secure and alert. Using guards check-in frequently together with the security guard business, at least every 30 minutes, guards feel their safety is important and being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security as you are not there. Through these inspections, make sure that you ask your security guards questions about their responsibilities and duties to make sure they know their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security consultant be confident the consultant is not really a security guard business. If that’s the case, your audit is guaranteed to turn up issues with your current security guard business.